Redefining Sales in the Age of Too Much Information
In his manifesto for sales in the internet age, Daniel Pink declares that the wealth of information the internet has put in the hands of the average netizen has revolutionized the relationship between salespersons and their potential clients. With netizens now able to find minute details of any product or service, their alternatives, and user reviews, salespersons no longer have exclusive command of information relevant to what they are selling. The resulting erosion of information asymmetry has made it difficult for salespersons to sweet-talk clients into paying higher prices for subpar offerings.