The Under-discussed Human Aspect of "Digital Transformation"
"Digital transformation" has become a hot trend in the non-IT business world in the past few years. As a slew of software firms come to maturity peddling productivity-enhancing programs for more legacy firms, the legacy firms have come to grips with a renewed sense of crisis that they need to adopt more IT in their day-to-day operations just to keep up with tech firms that can achieve so much value with relatively few employees. The idea of using the tech firms' own products to help retool the likes of manufacturers and traditional brick-and-mortar service operators is becoming not just mainstream but urgent as they adapt to the work-from-home world of COVID-19.